How to replace a lost or damaged AirPods, AirPods Pro, or case
In recent years, Apple's true wireless earbuds have revolutionized the way we listen to music. And with the introduction of the Airpods 2 and later the AirPods Pro, the company has fixed many of the original flaws. The bad news, though, is that despite all the improvements Apple has made over the years, the company hasn't made it any easier to track down your AirPods case or prevent it from getting damaged. The same goes for the earbuds themselves.
Luckily, replacing a damaged or lost AirPods, AirPods Pro, or charging case isn't as difficult as it seems. Here's what you need to know.
Component cost
Let's face it: Apple's buds aren't the cheapest way to go completely wireless, but they may be the easiest. With reliable connectivity and easy installation procedures, you can easily spend a fortune on a set of earbuds that don't work, so it's not hard to see why people flock to them.
However, the wireless design makes it easier to misplace one piece. If you ever lose or damage your AirPods or their charging case, here are the costs to replace each component:
- Individual AirPods (2nd generation): $69 each
- AirPods charging case: $59
- AirPods wireless charging case: $69
- Individual AirPods Pro: $89 . each
- AirPods Pro wireless charging case: $89
Replacing components directly
Start by making sure that you're signed in to your Apple account with the correct ID. Then, navigate to this support page.
Once here, select Lost or Missing AirPods to open an additional menu screen.
On this screen, you can choose to replace your lost AirPods, replace the charging case, or even replace damaged AirPods Pro ear tips. For now, suppose you want to replace one AirPod.
Since we're only missing one AirPod, choose One in the next section.
Here, you have several actions you can take. The obvious place to start is Order a Replacement, but, sometimes, replacement AirPods aren't available. Therefore, a more reliable option might be to opt for a Replacement Message via Chat With Advisor, where you can specify what you want specifically. Apple also lets you provide your details to Support for a later call or can instruct you how to order AirPods from the Apple Store.
There's more than one way to buy replacement parts, but we like the method above because it's so easy for newcomers.
Replace parts under warranty or AppleCare+
So, what if you still have all the pieces, but something isn't working properly? Thankfully, Apple's AirPods and AirPods Pro are covered by a one-year warranty. Service for AirPods with reduced battery capacity or damaged batteries within this time period will be free. However, maintenance of battery issues that fall outside this one-year warranty period will cost you $49 for each damaged AirPod or $98 for a pair. A replacement AirPods charging case will cost you $49.
If you're the kind of person who values peace of mind, you might want to subscribe to AppleCare+, which limits replacement costs and covers some repairs. With an AppleCare+ plan, the cost of a new replacement is as follows:
- AirPods Pro: $29
- Charging case for AirPods Pro: $29
- AirPods: $29
- AirPods Charging Case: $29
- Wireless charging case: $29
Easy as that. If your AppleCare+ warranty is still valid, you'll see a $29 drop in price. In order to repair a faulty component, AppleCare+ covers two cases of accidental damage over a 12 month period. This means that within two years of standard coverage, you will have access to four repairs for damaged AirPods. If one of your AirPods stops working, instead of giving up, you might want to use AppleCare+ to try and fix it.
Replace your broken AirPods Pro for free
AirPods Pro manufactured before October 2020 can develop several different issues that have been traced back to manufacturing issues. These problems include:
Crackling and static sound that seems to be related to noise cancellation, as it can get worse in noisy or active environments, or when talking on the phone.
Active noise cancellation that causes audio problems, such as losing all bass sound or actually increasing environmental noise instead of blocking it.
If you're having this problem, Apple has created a free replacement program to replace one of your AirPods Pro buds (but that's not the case). To take advantage of this program, contact an authorized service provider or Apple Retail Store and explain that you are interested. If it's online, you can contact Apple Support, which we'll talk about below. Note that this program has no other effect, and only lasts for two years after the retail sale of the broken Pro.
Contact Apple Support
One of the best options for replacing an Apple device is to contact Apple Support directly. However, you'll need to know your AirPods, AirPods Pro, or charging case serial number before calling. You can also contact Apple Support together with Apple's Express Replacement policy if you need a quick replacement of your AirPods.
To get your new device, contact Apple Support and describe your warranty details. If you qualify under its policy, the company will send you a replacement. After that, all you need to do is send the faulty device back to Apple within 10 days of sending it substitute faith.
How about AirPods Max?
The AirPods Max – Apple's latest pair of dedicated headphones – are single units, which means replacing or repairing them is easier. If you have AppleCare+, each AirPods Max repair will cost you $29. This should also include replacement, if necessary. You can also choose to only replace the AirPods Max earpads if necessary, which is useful if the earpads tear. If you don't have AppleCare+, you should call or chat and ask for a specific replacement price in your area.
However, there's one important caveat to replacing AirPods Max under warranty: By default, new earpads are not included. This means you will have to keep the pillow from your previous partner or buy/replace a new pillow for your new one.
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